Welcome to Shiv Decorative Lightings (referred to as “we,” “our,” or “the company”). These Terms and Conditions (“Terms”) govern your use of our website and the services provided through the payment gateway for purchasing chandeliers and related products. By making a purchase on our website, you agree to abide by these Terms.

1. Payment Methods

We offer the following payment methods for transactions on our website:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • Net Banking
  • UPI (Unified Payments Interface)
  • Digital Wallets (Paytm, Google Pay, etc.)
  • Cash on Delivery (COD) [if applicable]

By selecting any of these payment options, you confirm that you are authorized to use the chosen payment method.

2. Payment Processing

All payments are processed through our secure payment gateway. We use industry-standard encryption to protect your payment details. Please note that Shiv Decorative Lightings does not store or have access to your credit card or bank account information. The payment gateway service provider handles all sensitive data and transactions.

3. Order Confirmation and Processing

After successfully completing your payment, you will receive an order confirmation email containing your order details. The order will be processed once payment is confirmed. Shiv Decorative Lightings reserves the right to refuse or cancel any order if fraud or payment issues are suspected.

4. Pricing and Taxes

  • All prices are displayed in India, inclusive of applicable taxes.
  • We reserve the right to change prices at any time without prior notice. However, the price at the time of order placement will be honored.

5. Shipping and Delivery

  • Orders are typically processed and shipped within [ 0 -7 ] business days, depending on product availability.
  • Shipping fees, if applicable, will be added at checkout.
  • Delivery times may vary based on your location and the shipping method selected. Shiv Decorative Lightings is not responsible for delays caused by third-party shipping carriers.

6. Refunds and Cancellations

  • Cancellations: Orders may be canceled before shipment. To cancel an order, please contact our customer support team immediately.
  • Refunds: Refund requests will be processed for returns in accordance with our Return and Exchange Policy. Refunds will be credited to the original payment method within 3-5 business days of approval.
  • If the payment gateway or financial institution flags a payment as fraudulent, the order will be automatically canceled.

7. Return and Exchange Policy

  • You may return or exchange products within a days from the date of delivery, provided they are unused and in original packaging.
  • For more details, please refer to our [Return and Exchange Policy] https://shivdecorativelightings.com/return-policy/ page.

8. Data Security and Privacy

We take your privacy seriously. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal and payment information. We use secure encryption technologies (SSL) to protect your transaction details.

9. Customer Support

For any inquiries regarding payments, refunds, or other issues, please contact our customer support team at:

10. Limitation of Liability

Shiv Decorative Lightings is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or the inability to complete a transaction. In the event of a payment error or charge discrepancy, our liability is limited to the amount of the transaction.

11. Changes to Terms

We may update or modify these Terms at any time without prior notice. All changes will be posted on this page, and the updated Terms will become effective immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

12. Governing Law

These Terms and any disputes related to payment or transactions will be governed by the laws of M.P. India, and any legal action shall be filed in the appropriate court located in Gwalior M.P.